Dealership - Mercedes Benz Oxford InchcapeCar - 2017 C220 AMG, 40,000 miles.In late December my engine warning light came on. In early January I went to the excellent (I thought) dealer, with whom I have bought and serviced all my MB cars for 15 years, and asked for a quick diagnosis to see if I could keep driving it. A new know nothing service reception person said that it would cost £174 to do that, so I left saying "Too much". I got another competent garage to do the diagnosis for £50. Faulty Nox detector like thousands of other MB cars. I booked the car in with the dealer for replacement part. Told that they would not do it under warranty as I had had someone else do diagnostics so no choice but to get dealership to do diagnostics again. Faulty Nox detector (could have told you so). £50 wasted so far. Guess what, they didn't have the part in stock and promised to call me as soon as it came in, within ten days. A month later nothing. I have called four times. The service person, Andy, keeps promising to look into it and call me back. Never has. Useless. It used to be a good if pricey dealership staffed by people who knew the cars and cared and communicated with customers. It is now just a ripoff priced "stuff the customer" operation staffed by grasping empty headed know nothings. Do Mercedes Benz not realise that people who can afford their full prices expect good service as standard? Last week I emailed Mercedes Benz UK asking what they needed from me to register a formal complaint. Have they got back to me? What do you think? My next car will be a Tesla S. Mercedes have finally forfeited my loyalty, brilliant cars, appalling service.
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