Shocking service from Mercedes Cheshire Oaks' management on general customer service. Purchased my car from them 12 months ago. I was in an accident and TP insurers paid the bill for repairs. Took Mercedes 3 tries to diagnose the problem (back and forth messing around with limp mode and hire cars). In the middle of that, they managed to lose my car key!! They asked me to drop off my spare. Whilst they did replace the spare key, their general attitude to my complaint was just 'sorry' but the impression I get from management is they really couldn't care less about the messing around and the general inconvenience it has caused to me and my young family over Christmas. Not what I expected from such a company that prides itself on being the best. Disappointed.
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