I decided to purchase a Merc E class from Mercedes Benz Lakeside and was served by Mr. Bassem Boule. Due to the pandemic, the whole purchase process was done by phone and online. Mr Boules took a deposit of £1000.00 by credit card on 6th November 2020. Unfortunately they do not take the final payment by Card so I cancelled the deal on 7th December. I have rung up 4 times to request the refund of the deposit but I am still waiting and its 29th November, OVER 3 WEEKS. Once I was informed by Mr Boules's colleague that he watched Mr Boules process the refund and that was on Friday 13th November. Another time I was informed that the Accounts team does not operate on the weekend and a third time I was informed that Mr Boules was furlonged and he would not be back for 3 days. I am today informing my Credit Card company. All my precious time being wasted by Mercedes Benz Lakeside and the I cannot get to speak to anyone senior to sort this minor issue out. ABSOLUTELY HOPELESS COMPANY.I have already purchased a Mercedes from another dealer who were most willing to accept a Credit Card payment on 7th November 2020
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