Took car in for major service at Waltham Cross. £480. Wrote on a piece of paper the problems i have identified myself and explicitly asked them to repair. Left car 8am. First customer through door. Got text at 11am technician started work. Txt at 4pm car ready for pickup. Came to collect and was told yes the parts i highlighted need to be changed. £360 for the 4hrs spent verifying repairs needed. I was told i need to book car in again and pay 4hrs again for the repair work. When i questioned why i wasnt called and why work was not completed advised that is how mercedes do it. So what was my problem that took 4hrs to confirm? Front brake pads to be changed. A wire under driver seat is cut and clip needs to change and front parking sensor faulty! I told them the problems and they charged me £360 just to confirm and want another £360 + parts to repair. Pathetic service. Had to call Lee, the manager from another branch to complain and he advised this was not correct practice. Though... i have no repairs for car. Once this is sorted i will never take car to mercedes again. Not worth the headache. Go anywhere people just not to main dealer!
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