Mercedes Southampton - Emission recall for software update.Good BOOKING PROCEDURE with friendly telephone manner.Upon CAR DROP-OFF - Impressed with COVID SAFETY PROCEDURE.I didn't expect an offer of a FREE CAR WASH/CLEAN or FREE HEALTH CHECK WITH VIDEO but gratefully accepted. Note made by the staff member.Phone call later that day for collection but was told that the BRAKE FLUID NEEDED CHANGING AND WOULD COST £201. I declined as I have used another service garage for many years.HAND-OVER- as drop-off but the car had NOT BEEN CLEANED as was in the same condition as drop-off.NO HEALTH CHECK VIDEO even though my email address was checked. My concern is that the car may not have been Covid sanitised for collection.I noticed forecourt sales cars with COVID SAFE STICKERS across doors. A good idea which should also be used for customer cars.My recommended service station advised me that the BRAKE FLUID CHANGE WOULD BE £60-70 and had been checked 3 months ago during service and did not need changing. Does this experience make me change my service garage?
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