Tried to deal with a sales advisor called Dan. I called three times over the space of a week and a half to try and get a video of a C Class I had seen online. I got brushed off every time I enquired about buying this car, told they would email me the video by the end of the day. Called again and a woman assured me I would have the video by the end of the day yet again. Next phone call they said they couldn’t get a video until Tuesday as the cars wheels were being repaired. I never heard from them again. Customer service is terrible I won’t be dealing with Mercedes Canterbury again. I feel that if I was buying the car on finance I would of been ‘allowed’ to have bought it.
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