At first you think its great but then you realise its Awful!!!I have been a Mercedes owner for 10 years (4 x E class cars all brand new personal leases), and like the times before I returned my personal lease car to swap for a new E-class. The sales part went swimmingly as ever which you'd expect as they want to get news cars out of the showroom however, when handing the old car back which was in excellent condition and only 15,000 over 3 years of use that's when the problems began.They pick every little tiny scratch or mark up, even on the wheels and you get a nice big bill to pay about a month later!!!! And yet if you check their website they're supposed to tell you this before you leave but they don't!Then if you challenge it with Mercedes directly they just get you running around in circles until you end up having to pay as they say you signed the appraisal documents!! It's a license to print money in my opinion and then they sell you old car for a nice tidy profit too!We attended the showroom during Covid-19 and as a result you couldn't hear what the sales person was saying as he was stuck behind a perspex screen 3 metres away and we all had masks on so you couldn't even attempt to lip read let alone hear anything with all of the background noise too.I won't be returning here or to any branch of Mercedes anytime soon, they are just interested in how much money they can squeeze out of you! The customer service at both Peterborough and Mercedes Head Offcie is terrible, I'd give zero stars if I could!!I'll be going to BMW or Audi from now on.
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