12 month old car had a major fault, clearly down to substandard parts being used. Recovery took me to a garage 90 minutes from home and told me to get a taxi. €180, which Mercedes have told me they may not pay. Given a hire car, that unfortunately developed a puncture. Recovery came and left me and my 75 year old mother at the side of the road, with no way of getting home - no taxis available and no trains (France currently have curfew). Finally a passerby helped me out with a friend who owns a taxi, another €80 fare.Finally, been advised my car is ready to collect- 90 minutes away. They will not bring the car to me, nor pay for a taxi - despite the breakdown being as a result of their poor workmanship. Disgusting service, I’m now almost €500 out of pocket due to accommodation and taxi fares, which Mercedes “may pay towards, at their discretion”
Claim your business profile now and gain access to all features and respond to customer reviews.
