Disgusting customer service from Solihull branch, it has been so bad for the past two year I have sold my car and bought a Ford. Firstly my car went in for a service and it was signed off even though the mechanic went home and had not touched the car, I found out the next day when the car went for an MOT and did not pass. Next I had software updated and the problem with pre safe functions did not go after paying out and going back and fourth to Mercedes. Terrible customer service they just make excuses and avoid you whilst your driving round in an unsafe car! Never again will I buy a Mercedes car!!!!!!!
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