On the afternoon of Saturday 21st November 2020 we were travelling to London Heathrow from Northumberland when we unfortunately got a puncture in rear nearside wheel and pulled into the hard shoulder on the M1 southbound J25 near Derby. It took over two hours for any assistance and when recovery arrived we were informed spare wheels were no longer issued and as a result this meant the vehicle had to be dragged onto a truck instead and would have to be taken to Mercedes Benz dealership in Newcastle. Just south of Leeds the recovery driver stated the dealership would be closed by the time they get to Newcastle and that they would have to keep the vehicle overnight and it would transported on Monday back to Newcastle, we then had to wait for around 40 minutes for a taxi to get home. Monday 23rd November 2020 I was informed that the alloy wheel is cracked and beyond repair, (20 inch alloy which will cost around £800) there is no doubt in my mind this has been caused whilst moving my car on and off at least two recovery trucks. I've now had to cancel work for the next coming days and appears the car is stuck at the dealership with no solution to getting it back to my business address. I was also told the vehicle now wont start and the diagnostic check will cost me over £100.The whole situation was a total joke which has all came from a very minor common problem (flat tyre). I had no response from customer services when I was promised contact, I have been constantly chasing them and still no solution, apology or compensation, I've been without my vehicle for 3 weeks and overall shocking service.
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