Had 3 used Mercs in a row now. I keep giving them the chance but....C-class rattled so much I just had to sell it. 7 trips to dealer for a seatbelt rattle issue just because they refused to replace it. As soon as they did the noise went away but lost confidence as then the dash started to rattle. E-Class. Drivers leather seat breaking up after 20k miles. Merc not interested. I'm lower than average BMI so this is just a question of poor material quality.Auto wipers have a mind of their own and keep running when screen is dry. Windscreen scratched to hell. Merc replaced sensor (at my cost) and wont compensate me for the windscreen. Problem the same still, they don't seem to know how to fix it so they have given up. I guess I just have to replace the window every 18 moths then?GLC - The classic wheel scrub clunk. Merc told me it has been updated on my car, but then I asked them to check a few months later, then no it wasn't. Took it in to get done but by which point my tires were wrecked. No compensation. Wheel arch trims fell off - Merc just stuck them on using tape rather than replace. Have fallen off again.Rattle under body - something loose which touches the body when in reverse. Merc wont even look at it. These are experiences all using different dealers in different areas. The problem seems to be Merc are unwilling to pay any of the dealers claims. They are just in denial things are not always designed perfectly. Preaching to the choir though as I actually work in the industry as a component designer so this compounds my frustration as I can see exactly where they have cheaped out or not tested the part properly.
Claim your business profile now and gain access to all features and respond to customer reviews.