POWER STEERING FAULT: Extremely disappointed with Mercedes Benz Customer Service Complaints Team. My 66 plate C200 AMG Line with 22k miles developed a Power Steering Electric Motor Fault.Rather than repair the electric motor advised that I would need full steering rack. Harrogate Dealership quoted £3050. York Dealership £2200 inc labour & vat. Although a known fault on some vehicles across the range MB refuse to honour & abide by the Consumer Protection Act 2015 by repairing or replace at no cost. DVLA site has even recorded this known fault on a few vehicles. No response to my original complaint using the WHICH guide template requesting reply in 7 days & repair in 14 days. I had to follow up! Car off road for 8 weeks, however, MB finally offered to cover 50% but due to nature of fault going direct to Small Claims Court for the balance.
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