Coming to the end of my pcp so during May I decided to look at a few cars (Merc), they wouldn’t stop calling.1. My car was purchased with a reasonable interest rate, however the new car cost less but the payments are higher (huh). 2. Decided not to buy obviously but the phone calls continued. 3. Email 40 days before (We’ll contact you 7 to 10 days) and nothing. Call every day and no one answers. Email a complaint, one hour later, a response but no information.4. Money taken for penultimate payment and I finally get a response. I’ve decided to keep the car but want to extend it for 3 months. I explain in an email and no response. Spend 40 mins trying to get through then I get, I’ll pass it along 7 to 10 days wait. 5. Now worried that they’ll take the last payment and I won’t get the extension that they say they’ll have to do a credit check for. Third Mercedes and a customer for ten years with no missed payments. The credit check part is diabolical! Let’s see what happens and if my three payments increase.
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