Worst company I have ever dealt with, passed from pillar to post for last 8 months with staff not reading emails properly and noIdea who is accountable, no ownership on your complaint(s). They have no interest in your Customer Experience, pass it off as the ‘franchise’ responsibility and just want £ owed to them and no regard to £ or hardship cost to you. Lies by Franchises to secure sales, poor quality ‘prestige’ nearly new cars (less than a year very low mileage), they don’t care about the lies, stress, financial hardship and inconvenience caused to you. Gary Savage, CEO is a disgrace, I work at executive level in a large organisation and we would never get away nor treat our Customers they way MB do. Have spent £100k on cars over the last 4 years (3 cars) two of which were damaged when presented at sale (nearly new), recent experience was paying for 2 cars that I didn’t have for 2 weeks, one handed back and the other full of damage, misleading information from MB and Franchises has cost me nearly £900 on excess mileage and monthly payment (when I could have VT) not to mention money owed to me as car tax not processed before lockdown (even though garage told me they had processed it). Disgusting Company and worst I have dealt with!! Few tips for you, check your mileage agreement on Small print if not on adequate explanations document. If your car has no equity, make sure you don’t hand it back before the final date of PCP, you will be liable to pay for 2 cars (if not part exchanging), no-body told me this! Finally, process your own paperwork for tax etc and make sure you confirm EVERYTHING you discuss and agree with car salesman in writing via email to provide proof to the Financial Ombudsman (should you need it!).
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