I sent Mercedes a payment in June through the mail, Mercedes applied it to someone else’s account. I continued to make my payments regularly, then in September I start getting harassed by Mercedes stating I never made my June payment and was a month behind and needed to pay them immediately. For four hours I went back and forth with them being redirected, hung up on, given emails to write to to provide proof of payment. After ten separate phone calls they realized they had made a mistake on their end. I asked for some sort of compensation (not financial compensation) for the four hours I had wasted trying to fix their mistake and for being harassed in the middle of a pandemic and they refused to do anything to rectify their mistake. In addition to that they reported to my credit report I made late payments and now I have to reach out to ALL of the credit bureaus to correct their mistake. I have been a BMW customer my entire life, this is my first Mercedes and will be my last. Their customer service is horrific.
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