Shoddy service, shoddy customer service. I've had a number of ongoing issue with Coventry Merc, the most recent meaning I was without my car for over 3 months. While my car was in their garage being fixed a 'new problem' occurred, which they supposedly fixed, they are now refusing to pay for this issue which is still not fixed. In their words 'there is nothing more we can do'. I feel cheated, let down and totally scammed by this company. They have been trying to 'fix' my car on and off for what is over a year now. It has come to the point that I will be referring my complaint to the UK head office and am also going to the papers/media with my story. It's gone beyond the monetry value of the issue now and more the principle of the lack of service and shoddy workmanship this supposid prestigious car company offers. I would never recommend this garage to anyone! They don't car about the quality of their work and they definitely don't car about their customer service!
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