my current issues with Croydon Mercedes and My A Class LG65 KYX. I purchased the car on finance in February 2019. Within approximately 3 months of having the vehicle i had a major fault, the fly wheel and clutch. After numerous complaints and issues it was fixed under warranty and ‘good will gesture’. I was offered rejection of the vehicle however declined this assuming I will not have another major fault with the vehicle. For the last few weeks I have been driving the vehicle and it has been entering a limp mode. I have taken it to Mercedes Croydon to get this looked at also to have three new alloys which is covered by my alloy insurance. It has then come to light that the Inlet manifold is blocked and Exhaust flap actuator is faulty and requires replacement.This bill came to approximately £3,500 which is totally unacceptable. It was then brought down to £2,500 approximately. Now I have purchased this car and paid a lot of money towards it. It is 6 years old from a main dealership. I therefore do not expect 2 major faults of the car in two and a half years. Also an alloy is damaged and I have now been told they can not fit the three alloys just two. I do not have time to now take the car back to Croydon yet again. I have declined the car to be fixed and Mercedes Croydon need their loan car back and they are allowing me to drive in a dangerous faulty car. MB solutions teams have offered to pay £3,500 outstanding to close my finance and send the car to auction. Which is an easy way out for them however they are leaving me with no car. I have approximately paid £8,500 in finance and £3,000 deposit (approximately). This is disgraceful to take my money, sell me a faulty car and no one has taken owner ship for this and leave me with nothing. I understand I previously declined rejection of the vehicle but this is any normal person assuming a new Mercedes would not have such major faults. I have also been to several mechanics one being a Mercedes approved and they have agreed a car this age from Mercedes should never have this problem. The vehicle is being collected tomorrow from Croydon. This is now on Mercedes Croydon to have me driving a dangerous car due to the faulty issue and they refuse to extend my time in a loan car to enable myself to source a new vehicle. I wish this matter to be looked into and not brush off like the solutions team are sending to auctions, like Mercedes Croydon are happy for me to drive a dangerous car and also sell my a faulty one. I expect this to be fully reviewed and wish for some ownership from Mercedes and to review how much finance I have put in this car and also to review if it’s fair to allow me to walk away with a faulty car then send it to auction as an easy option and for me to have no car and two and a half years of me paying to end up with no car. Oh and i left my car spotless on the outside and collected it covered in dust and bird poo. Thanks croydon Mercedes
Claim your business profile now and gain access to all features and respond to customer reviews.
