If i could give less than a 1, i would.Absolutely shocking customer service very rude, ok to take my money, but after sales is appalling.Applied for voluntary termination of contract, steps to take on email are conflicting with DVLA, then to arrange collection of vehicle is a nightmare via both BCA and Mercedes. I have been on the phone back and forth for 3 hours now, and now with my bank as Mercedes have taken my payment twice! only to tell me i have to request the payment from the bank as an indemnity claim as there's nothing Mercedes can do! After another 30 minutes in queue's the bank confirmed indemnity payments are for Direct Debits only! so i have been given false information once again from Mercedes. My bank also said that i now have to re-contact Mercedes to get the 6 digit authorisation code so they know what payment has been taken to delete the payment not required. When i finally got through again the person i spoke with slammed the phone down on me when i asked for the authorisation code. I then called the sales team, only to be told that it's best to call at 8 o'clock, i confirmed i get through to people but they slam the phone on me, the reply from the sales manager was they are experiencing IT issue's! I know the difference when i hear someone slam the phone down. Still no further along, this is just appallingly bad, and glad im leaving now.It seems they are ok to take the money, but when you want to leave they purposely mess you about with false information, surely people can't be this badly trained and stupid.
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