used.mercedes-benz.co.uk

Avoid at all cost

This is the worse approved used Mercedes Benz dealership I have ever had the mis-fortune to be involved with.  Their customer service (with the exception of new approved used car manager June 2021) is disgracefull.Their staff mislead and lied to get a vehicle sale, the vehicle S350d AMG line 2017 (CE17XYW) I purchased was, neither approved or prepared appropriately for re-sale and I firmly believe that, the MOT was either not done, or done by an incompetent person.The vehicle had a damaged driver door window console buttons x 2, damaged gear paddle on steering wheel, defective drivers heated seat, loads of moisture in both headlamps, severely worn 3 and 4mm thick front brake pads and badly worn front discs, quarter of a tank of add blue and the fuel consumption was less than half that described in the adverisment, along with no vehucle handbook, no MOT certificate or approved inspection report.This particular vehicle is supposed to be the Mercedes flagship model, I don't think so!!!The MOT carried out (aledgedly) in December 2020 (I purchased car 30th Jan 2021) had no advisory or minors even though it was proven that, the front discs and pads were badly worn, when challenged they tried to assert that my driving style over 1000miles had taken over 2mm of the front pads, yet the rear pads were new at 12mm!!! Total Rubbish!!After 3 months off arguing and two of their staff dealing with my complaint at the dealership leaving or dismissed? They finally agreed to buy the car back at the price I paid, not that they had much choice given that, their own phone records and emails showed I had been lied to on more than one occasion, by the then approved used car manager.I would never recommend or buy another vehicle from this dealership, in fact, I would strongly advise others to give the dealership an extremely wide berth.  The incompetence and lack of communication is systemic throughout the dealership from management level down (exception of the new approved used car manager June 2021). As a long standing (10yrs+) loyal Mercedes Benz customer,  I cannot believe that Mercedes Benz is still allowing the Looker franchise in Canterbury to sell approved used Mercedes as they are far from approved in my experience. This dealership needs to be either stripped of its ability to sell Mercedes cars or have a root and branch shake up, with significant re-training of staff at all levels upto and including the dealership managers. My experience with this dealership means that I will now not re-new or replace my current E-cab Mercedes at the end of my PCP. I will now look to purchase any future vehicle from a competitor such as BMW or Land Rover, even if it is to cost me more money for a lesser spec vehicle. I am certainly disgusted with this dealership, the staff based at the dealership and the lies and poor experience I was subjected too.Ian L

Date of experience: Jun 16, 2021