used.mercedes-benz.co.uk

1.9
1.9 Based on 651 reviews

...

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Mayola Brown
DO NOT USE MERCEDES BENZ OF BRADFORD

Bought my vehicle in September 2020, nothing but problems, been back to the dealership on a number of occasions, starting 4 days after purchase and they refuse to fix the vehicle. At first they tell you they will sort it within the 14 day cooling off period but then change their story after the 14 days which leaves yourself as a consumer stuck with a faulty vehicle. I have a further issues and they are refusing to fix it despite the car being under warranty. Once they sell a car, they don’t care and don’t hold themselves accountable to the 1 year warranty they provided. They blame the customer for the faults despite it being a manufacturing issue and they wash their hands once the keys are passed over. Poor customer service, rude staff who put the phone down on you and absolute shambles of a company.

1
Date of experience: Jun 04, 2021

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