This relates to Mercedes at Cheshire OaksMade a telephone appointment for 2pm to view an A class. Kept waiting at the door in the rain for 5 minutes. Then allowed inside and asked to wait for the person with whom we had an appointment. In the 20 minutes we sat waiting it was instructive to see the large numbers of staff who had clearly nothing to do but try and look busy. We were ignored. Finally our contact arrived-no apology for being late-just swept by us saying "You wanted to look at an A class"-remotely opened an A class in the showroom and walked out! We were not sure this was the model we wished to look at.We had a look but did have some questions. When the salesman did reappear he was too busy to answer questions and would only email me a brochure.Background-I have driven Mercedes for the last 30 years-I have just sold my last C class and was in the market to replace it.In the face of such arrogance, rudeness and unhelpfullness I will never enterthis dealership again.
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