Having owned used BMW and Audi cars since years, I decided to get a Mercedes approved used car ( 2016 C AMG) in Nov 2018. Absolutely bad decision !!. Episode 1 - The screen washer pump stopped in a couple of months and I had to get it replaced at a cost as the service people told me it was my fault and I must have used a cheap screen wash. ( Note - Mercedes can be easily ruined by a screen wash). Not to mention that it came with a full tank of screen wash and I did not fill in myself.Episode 2 - The car started leaking diesel on the day of my first service. I towed the car to the retailer ( Leeds Stratstone) and my nightmare began. I was not updated properly for 3 days and was told that it seemed like a Rodent damage. They also mentioned that it seemed from a previous Rodent damage repair. ( Note - The "approved" used car was already damaged when they sold it to me at a premium) . I park my wife's Suzuki in the same drive way and the Rodents seemed to have a taste for a Mercedes rather than a Suzuki !! After multiple requests, they sent me 4 photos of the damage, and I have not had a proper update since the last 10 working days. I don't know what is wrong and what they are doing with my car. Absolutely pathetic and rubbish service. I trusted this brand name so much, but have been completely deceived by the people who should have cared for the brand.
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