Very disappointed. Booked a car maintenance service and a courtesy car 3 weeks in advance. On arrival I have been told that they can’t provide me with the courtesy car. They offered me to keep driving my car and hey will sort out this issue as soon as possible and will call me within the next few days when to drop off my car and take the courtesy car. Been offered a discount on service, but because I have a service care plan and paying by direct debit, I will not get a discount. So I carried on driving and waited for a call... after one week nobody have contacted me so I decided to give them a call and find out what was the situation. The person on the phone told me that already two persons have looked at my issue and he couldn’t understand why none of them didn’t gave me a call... and he offered me to make a new booking. I have declined and asked to speak to the manager, because I have been told that they will sort out this for me within the next few days. The manager was too busy and couldn’t call me on that day, so on the next day I called them again, and same thing again... manager is busy and he will give me a call later. Guess what, no call... so again, I had to call them... just before the closing time I managed to speak to the manager. Nothing was sorted out, he offered to me a time slot after 2 days. But still no courtesy car available. He wasn’t sure, are they will do the service straight away or it will be later on that day and I will have to get a taxi home. I agreed cos my car needed that service asap.Arrived at the dealer on time at agreed time, they said that they will do the service straight away, so I waited there. After the two hours of waiting, they have finished, dropped me the paperwork and the car key, “all done” they said. A bit like a kwick fit experience... no apologies about the issue. I have waisted two days of my work, and couldn’t make any plans. So what’s the reason to book your service in advance for a guaranteed courtesy car? Felt like I wasn’t welcome there. Ignorant service. Very disappointed with the service provided by the Mercedes Benz of Cambridge.
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