Brilliant service when they see you interested in buying a car. But after they’ve made the sale and taken your money, service rapidly declines.Bought an C63 AMG thinking I may get quality service and no inconvenience but since the day I drove out of the dealership, I was no longer an important customer for them.In the past 3 visual health checks, Mercedes have noted I have a leaking shock absorber. I have on top of that, reported that my suspension is not stable enough. Mercedes have not done anything in regards to this. They promise that they will change it under warranty but that’s as far as they go with it.So when my suspension collapses whilst driving what are they going to say then?What’s worse is that I have a red light on my dash saying that there is a malfunction with the restraint system. I booked it into Mercedes to investigate and sort this issue out and what was done? Nothing at all.This light causes my air bags and all safety issues to be disabled until that issue is sorted out.Mercedes have given me my car back, not done or checked anything at all with that light still there on my dash.This just shows that Mercedes are willing to give me my car back with no safety features enabled. I could have a crash tomorrow and the airbags will not deploy. They have given my car back knowing that this is the case. Just shows that they don’t care about the safety of the customer. Why buy a car from a ‘reputable’ company when they don’t care about the customer or their well being?This is the worst service I have ever received in my life and if I knew that this is customer service I would get after buying such a expensive car, I would have never even looked at Mercedes.
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