Desperate Dealership DishonestyI booked my 220E AMG in for its first service last Friday (1st Oct 2019).I have given this review one star because the garage service dept cleaned my car quite well.Valet skills aside, I have been extremely disappointed, indeed, let down by the terrible error of judgement by the garage to try to charge me for adblu product when my car had been, just days before, completely filled up with adblu by myself. I had even taken a photo (date stamped) of the dashboard graphic showing it was completely full. I showed this to the service lady when she produced the invoice.The reason I took a photo and also said to the booking lady when I called to book in for the service, is that this garage is new to me and I have previously lost trust in a dealership for charging for bogus items.The service took 1 hour. The lady came out and said the car needs 2 rear tyres (which is not strictly true - they are both still legal, just run down a bit. The car has done 15k miles from new). They quoted not far from £700 for the two tyres. I said I would get done elsewhere when I needed to.Another lady came back with the invoice. It showed a number of items on it including 7 litres of adblu. Now, I am sure Paul Daniels could not have put 7 litres of adblu in (without removing some first). I said this to the lady, she said perhaps there was some 'lost' during the service. Hmmm. I showed her my photo of the gauge from days before and said I had specifically said I always keep adblu topped up and in good order.When she returned she said there had been a 'typo' and it should read 3litres. I said that was still impossible. She said they had removed the charge as a 'goodwill gesture'. Hmmmm.Few things here:1. Not possible to put more adblu in2. On the phone they quoted me £1.30 odds per litre for adblu and I made it clear I would do myself3. How come they made a 'typo'? The number 7 on my keyboard is 4 buttons away from the number 34. If they had made a typo, and had put in 3 litres (which they had not) why would they not wish to be paid for this??? 5. Having quoted me £1.30 odds on the phone for adblu per litre, if there was 3 litres put in (which there wasn't) how come the cost on the invoice was £7.30? HmmmmmI will now go and get checked the other 'items' that have been charged for or that should have been done on service.It is just a sick horrible feeling when you know there has been an intentional, cheapskate, attempt to rob you.I ask for no favours and always happy to pay my way. This behaviour from a so-called professional firm is both disappointing and outrageous.It says an awful lot that the person in charge of the garage has not even attempted to speak with me.Shocking 'service' all round.
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