I purchased an E250 Cabriolet on 26th April 2018 and on 27th April 2018 the roof was leaking badly. Canterbury Branch had it back, after a week I collected my car and was told it had a new seal. A few months later the roof started leaking again, it went to Ashford Kent Mercedes as it was more convenient to where I live I was told that it had not had a new seal? I called Canterbury and Alan Mcmanash told me it definitely had a new seal and was on the paperwork, I said I was just repeating what Ashford said. Alan Mcmanash said he would investigate and come back to me. Well surprise surprise he didn't I had to keep chasing him, then when I spoke to his colleague he said no it didn't have a new seal something had been crossed out on paperwork. I called head office and asked them to listen to the telephone recordings which they did and yes as I thought they had lied to me. Well seventeen months down the line the car has been back to Ashford approx 7 times and they cannot fix it. It is horrendous when it rains it is like a bucket! On one occasion I phoned so many times and my calls were not returned that i said to the receptionist I will stay on hold until Mark Terry speaks to me as apparently he was with a customer but within a minute of me being on hold he spoke to me. It is a long and horrendous story and still it goes on. I get soaking wet when it rains but Mercedes do not care the customer service is foul. I am now after more false information going to the ombudsmen and viral, watchdog etc it is making me I'll and distressed but I am not giving up or going away. Wish I could attach the pictures you would be horrified. 😪😪😪😪😪
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