Awful experience I had with my CLA at Mercedes-Benz Loughton recently, very rude customer service and liars. Had an MOT protection and they ask me to pay for some service because wasn’t cover by the MOT protection (which should be covered) after I confirmed with Mercedes-Benz Warranty - Department(they sent me that protection), they was keeping selling rubbish and liars.Mercedes-Benz cars very good but the customer service is disgusting, miserable...I wouldn’t recommend any service at Mercedes-Benz Loughton to anyone again, such a bunch of liars.. told me they cleaned the car and on my invoice had to pay £101.40 for a part replaced and they keep saying they didn’t, they didn’t replace anything only cleaning....DISGUSTING!!!
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