Unfortunately I had a fault with my roof mechanism on my SLC, with the roof stuck down (fortunately it was a dry day!!!)I took my car to Mercedes Coventry and was assisted by a very efficient and helpful lady called Leanne Brown. Despite it being a ‘drop-in’ visit and the workshop looking very busy, rather than turn me away to seek assistance through the Mercedes Recovery programme (with a loan vehicle), she organised a mechanic to have a quick look at the vehicle to see if there was a simple quick fix …. so after only a 15 minute wait, a mechanic called Rich Nightingale took the car away and 20 minutes later advised he had traced the fault, replaced some faulty switchgear and the roof closed perfectly!!!!I feel this was exemplary service as they could have easily sent me home to go through the longer winded procedure which may have resulted my car towed to the same garage and my having the hassle of a loan car … all of which could have taken hours that I did not have on what was a manic day!!!! So a negative, into a positive thanks to Leann and Rich :-D
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