Mercedes-Benz are not worth the money or the name. Purchased my brand new Mercedes in March 2019 from Glasgow and I have had nothing but bother since. The extendable part of the drivers seat is constantly popping out of place. I returned the vehicle to Glasgow and they told me that nothing was wrong( which it is). I took the vehicle to an independent garage and had them look at the seat and they advised it’s not working correctly. Then my radio started playing up, making a buzzing sound and not switching on. So I booked it into Edinburgh for it to be looked at. They provided me with a car for the day. Upon returning to collect my car I was toldThat I needed to pay 250 as there was a “scratch” on the courtsery car’s alloy. I explained what that could have been but they weren’t bothered about listening and demanded the money. The scratch would have cost them nothing to repair. They then told me that my vehicle had been fixed. Well it has not been fixed and yet again the radio is broken.Then the oil sign came on the vehicle. Which I found strange considering I only got it in March and only done 5000 miles. Anyway I took it to a garage for them to put oil in! Whilst at the garage I was made aware that the vehicle had a Renault Engine!!! I’m sorry but I wasn’t told made aware of this prior to buying the vehicle otherwise I wouldn’t have bothered. What’s the point in paying large amounts of money for a vehicle with a Renault engine. I raised a complaint with Mercedes and I didn’t hear anything back within a week so I contacted them. They had received feedback from Edinburgh and that was the end of the complaint and they were not looking into any further. The customer service is shocking and extremely unhelpful. They did not offer a solution to anything. I have now taken this further as the car is not fit for purpose. Do not buy a Mercedes!! I would never recommend them!
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