Do not buy from here No other way to say this apart from, buying from this dealership has been the worst experience of my life. I have finally been able to break free after rejecting my faulty vehicle under the consumer rights act. Constant lies, failure to deliver and false promises. Car was 3 weeks late and arrived faulty in feb 2019 (it was brand new). In service 6 times / 11 days over 10 months with no fix, offered a replacement that was 2 years older, 20,000 more miles and would’ve cost me over £5000 more. But was told it was a ‘great deal.’ They also seem to implement a bribery system where they give you free stuff in exchange for good feedback.... but oh wait they don’t actually give you anything that is promised. (I was offered alloy cover that never got given). The feedback pays their bonuses apparently. I made 56 phone calls to the dealership equating to 3 hours on the phone trying to make contact. Attempts were also made to contact Stratstone customer service which was also met with rude staff and incompetence. I had a faulty car which didn’t seem to warrant proper inspection or fix - aside from software updates. Even once the head office agreed the rejection, I was told I needed to return a good will gesture payment I received for the poor service, because I was returning the car. I was also told I’d get a great deal on a new car for the inconvenience - fast forward to me receiving an email for a £33k brand new car... which again was ‘an amazing offer’. This was nearly double the budget I told them. This dealership will seek to be the best in the world until they have your money. Once the ££ in the bank they will not pay you an ounce of respect or resolve issues. Phone doesn’t get answered, get patronised and fobbed off and your intelligence insulted. Staff lie to you, and those who do seem decent tell you it’s a terribly run dealership. The car that Mercedes accepted as faulty is back on the forecourt ready for the next customer to make a mistake, LR19HRO, FYI. This dealership will take your money for a defective product then refuse to acknowledge you thereafter. Please please PLEASE avoid for the sake of your stress levels, mental and physical health, your time and money.
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