I have been a BMW driver for many years. For the first time I tried a 2 year contract hire on a GLE. Can't fault the car but cannot be more disappointed in the complete lack of customer service. Average waiting times on the MBFS customer service number have never been less than 30 mins and that's not the worst part. That begins when you get through to someone. Always passing the buck to the colleague that has magically now "left the company"!! Email after email and call after call... absolutely no resolution to the most simple request.I have cut short my lease and now signed a new contract for a new BMW again. To be honest, there is not a lot that separates these cars technically anymore... it's down to driver preference. So it all comes down to customer service, which should be a given when driving such premium cars. In my several years with BMW, I cannot find one fault to pick in their response to any request and would get a 10/10 from me. Mercedes on the other hand are the worst experience I have ever had. Real shame as such good cars are being let down by some utterly incompetent bums behind phones!!WILL NOT BE RETURNING TO MERCEDES AGAIN!
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