I am not the first one who is complaining from lack of customer service. For some time I have Mercedes E 300 Hybrid. My car had a problem a couple of months ago. Around 10.01.2020 I called to book an appointment for 24.01.2020. I thought that they will fix it than. They send me home on that day. After that I phoned again for appt. They made a diagnostic and said there is a problem in the gear box and that is why the START-STOP system is not working. They changed the gear oil and said everything is OK. But it wasn`t working again. I came back the same evening and they said they don`t know where the problem is. In a few days they said the problem is. They said have to oreder some part from Germany, which will take 10 days to arrive. 10 days passed and another 10 days will as far as I can see. My car is not fixed yet. Can you let me know where else I can make a complaint, because at MB - Chesterfield don`t pay any attention and wind me up for 2 months - I can`t drive it properly, to use the hybrid system and there is a warning "Ask your workshop". Can you tell me where I can sort my car out, somewhere they know theur job? 18.03.20 not parts none repair 27.03.20
Claim your business profile now and gain access to all features and respond to customer reviews.
