Literally disgusted by my recent dealings with Mercedes. They don’t care about you as a customer and they will not help you if a fault in there car almost kills you! I was travelling at 70MPH on the M25 as I do every day and my C220 sunroof literally exploded for no reason whatsoever, sounding like a gunshot or major accident next to me. I jumped out of my skin and almost crashed. It was raining so I was covered in shattered glass(Mercedes have said they can’t prove their was a fault so they are not liable at all.... What about the glass shattering all over me, surely it should be safety glass??)... If my children were in the back of the car they would have been showered in glass and rain and possibly killed if I had crashed.. Either way I drove in the rain straight to their Gatwick premises and they took it in reluctantly said they will give me a price for the repair and that they would not cover it. Head office did give me a Europcar for 3 days but cancelled as soon as they knew I was gong through my insurance and asked me to take the car off site immediately!! To be clear I have had 3 Mercedes from their Southampton dealership over the last 6 years and currently pay over £500 per month for my current car through Mercedes finance who didn’t want to know either!! I have not heard from them and had no support since which is a disgrace. I logged a complaint with their complaints centre and they came back and said as the explosion could not be proved it is nothing to do with them, they won’t help clear the glass out of the electric chairs, repair the roof or cover a courtesy car!! Due to all this is still don’t have a car and and having to go through the insurance which is taking a long time and loosing me work.. Mercedes should have helped and taken some responsibility in getting this fixed immediately. Don’t trust their cars or glass and definitely don’t have children in the back of their cars !!
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