Mercedes Lakeside. Now 2 month wait to get your car repaired/serviced. Can walk there in 15mins but choose to use Dartford now although real wind up at both is getting through on the phone. Automatic answer “experiencing high level of calls now” and hang on fir 10-15 mins. Why not have online booking? Maybe invest in more fitters and workshop space? Now using Prestige in Lakeside who can book you in after 30 secs wait on the phone for 2 days later. After owning over 12 Mercs over 30 years will look at BMW next time, can’t stand this level of service. Probably wasting our time everybody, wouldn’t expect anyone at MB cares or reads these reviews. Lovely cars, crying shame
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