I booked a collection and drop off service by the Colindale MB garage for my car for 21/2/20. This was for annual service. The car was collected according to the plan in the morning.I received a call at 4pm from Colindale MB garage that the service was complete and the car would be delivered shortly.At 6pm I received a call from Colindale saying that there was no driver to deliver the car. The options put to me were, either wait until Monday 24/2/20 when it could be delivered or get on Uber and go to the garage to collect the car myself. I would be reimbursed for the Uber fare.I asked what if I could not make it in the next hour or so. I was told by Mr Steven Yeulett, after sale service manager, that the showroom will shut at 7 pm and I could go to the showroom on Saturday to collect the car. I asked if he had a courtesy to wait just in case I did not make it by 7pm. He replied that he had family to go to.I have tried, today, to call Colindale to speak to Mr Yeulett but none of my calls have been answered. Each time I have to obviously wait for a long time and listen to music.I was given the option of a call back by a recorded message, which I took about 20 minutes ago. No one has called so far.I wanted to discuss:1- I like to file an official compliant as this is the second time that has happened to me, both involving Colindale garage.2- Please advise how the Uber fare can be reimbursed. Update:call back worked and someone called me to say:for complaint write to the email address I already had.for the reimbursement, I was told Mr Yeulett was busy and in a meeting, so I was told to send an email to somebody else in Colindale and explain why I am claiming a reimbursement.I got the impression that everybody was very busy in Mercedes Benz and that Mercedes Benz customers are bunch of lazy people with no work and plenty of time to deal with Mercedes Benz incompetence. Really unbelievable.anyway, I wait for what comes out of my complaint. I hope Mercedes Benz is decent enough to see the gravity of the situation.Also, please note, after lack of customer care from Colindale a few years ago, I switched to Temple Fortine branch when fiasco after fiasco occurred. so I decided to go back to Colindale after a few years, hoping that things have improved. I am disappointed.
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