Purchased a E Class 2013 from Inchape Mercedes Derby, I have had steering/suspension issues since Dec 2018. Each time it goes in they replace a part under warranty, each repair the vehicle drives perfectly, however after a few days the vehicle is shimmying, bouncing on the roads. I called out Mercedes Assist, the sent out a RAC mechanic who said they vehicle drives wonderful. However I have taken the vehicle to various Independent Mercedes Specialists who confirm the car drives horrendously. But when you call Customer Service and make a complaint, they are not interest, all they say is that our mechanics are highly professional Mercedes trained mechanics. Rubbish, Derby's mechanic are all under 25 and just part fitters, not a clue about diagnosing.They don't even deserve one star.Please do not take your vehicle here.
Claim your business profile now and gain access to all features and respond to customer reviews.
