used.mercedes-benz.co.uk

1.9
1.9 Based on 651 reviews

...

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Steve Lewis
Worst customer service

I booked service with Mercedes Slough for Mercedes v class 2016 model but car dash board flashed on engine management light and I been told that its Nox sensor fault and been told that it will be replaced in 10days time as car was under warranty so I requested I should have courtesy car but Mercedes refused to give said it's ok to drive!!! Then I asked there customer service guy to remove engine management light atleast as you know the fault and my car gona go for mot but this guy liaed and said it's not removable so I got my car back service from Mercedes having engine management light flashing on which was really annoying!!!I reached home call brakedown service who removed me light in few minutes but Mercedes representative clearly lied and didn't remove in first place...very disappointing

1
Date of experience: May 17, 2019

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