Unacceptable! I use this car for work! I took my 2016 Mercedes E Class witch is still in the warranty to this garage because of a shacking problem. At some point end of April I called them to book an appointment. They book me at least a week later on the 1st of May so I drove the car like that in the meantime, they told me ev should be fine, it will just go in to limp mode if anything, nothing worst it can happen ( they have no idea what is wrong with the car, even though they told me to drive it. Pretty wreckless I would say!) I drove it like that because I had to then on the 1st I took it to them. They test it and the next day they said is an injector problem, they have to order the injector from Germany and it arrives on the 7th. Waited till that day hoping everything it will be ok. That day came, they changed the injector and the problem was still there. The car stay parked for few more days, no one called me to give me any feedback. I went there and they passed me to someone else. That person said that they need some adaptors witch they ordered from Germany again to run more tests and they will have them 5 days later. 5 days later no one called me to give me any feedback so I went there to ask. They passed me to someone else and they said they don't know what the issue is but the parts didn't arrive, they will be with them on the 15th of May. No one called me so I went there again on the 17th of May. They said that they checked and apparently the problem is with another injector. Again they ordered it and it should be with them in 5 working days. That's like 21st or 22nd of May. NO KNOWLEDGE/NO PARTS/NO GOOD CUSTOMER SERVICE! In the meantime I called Mercedes finance department as I can't work therefore I can't lay the finance, warranty department, customer service department and no one can do anything! So stay away unless you want to pay lot's of money to get this kind of experiences....
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