used.mercedes-benz.co.uk

1.9
1.9 Based on 651 reviews

...

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Judith Clark
Mercedes-Benz Bromley BR3 5JS

Purchased a Vehicle from here some 6 months ago. I live a couple of hundred miles away so arranged to have it delivered. when delivered, it wasn't fully valeted, something the dealership in fairness addressed and resolved. Within a couple of weeks, various electrical issues arose and i booked it into my local dealership to resolve under warranty. some of the initial issues STILL exist and the dealership are refusing to acknowledge the car is not of satisfactory quality and that what i am experiencing is normal ownership. to put this in context, my vehicle has been in for various (some recurring) issues, at least 10 times since my purchase.The dealership agrees there is no need to bring it to them, as my local franchise should have the same tools and diagnostics to fix the issues I'm having.Mercedes UK Complaints department hasn't been able to facilitate anything either, so i am now looking for advice from the Motor Ombudsman.Thus far, all i have a received is an apology for the inconveniences this car has given me.

1
Date of experience: May 16, 2019

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