Terrible service at MB Cambridge. I rang numerous times, had two online chats and filled in the contact form on their website simply trying to book my car in for them to investigate a strong smell of petrol in my 4 year old Mercedes. Five times I was promised someone would call or email me but they never did. I'd previously asked for this problem to be investigated when the car had been in for a £600+ service and they'd told me they needed the car back again to investigate the smell of petrol so I was merely trying to do as they'd asked.Maybe they don't know how to do anything more than standard servicing or maybe they're just disorganised and badly managed or maybe they lack any customer care ethos. I don't know and don't care as I won't be buying another Mercedes (mine has had numerous faults). I'll go back to Lexus or Honda which I'd found to be much more reliable, better quality, better value and supported by dealer networks who know what they're doing and how to care for their customers.After posting the above review I got a call from the Assistant After Sales Manager. He apologised profusely that they hadn't contacted me as was promised at least five times in response to my phone calls, online chats, etc. This was good but the reason he gave was that they'd had staff absent due to holidays and sickness. I can't accept that's a valid excuse when a quick phone call, email or text could have explained their situation and perhaps suggested MB Peterborough (owned by the same company) might be able to help. This is in direct contrast to the brilliant service I've now had from Marcus and others at C&V, Swavesey - an independent Mercedes specialist - who seem to know more about Mercedes cars and their problems and solutions. Moreover C&V provide excellent customer service at a much more affordable price.
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