This is my third visit to Mercedes Benz, Cheshire Oaks, but the first time I have left a review. Each of my visits was to the service department, so I can't comment on any of the other services that are provided. On my first visit, I was charged an eye watering amount for a routine service, the bill for which was eventually reduced by the service manager, after I pointed out that the car had been in the building for an hour including a wash and vacuum. The second visit ended in having a "Mercedes Me" dongle installed, this resulted in an issue whereby the car would not select a gear when started, this happened 5 times in a 7 day period, but when I returned the car I was told that it was a coincidence! 30,000 miles after unplugging the dongle, I haven't had an issue!!!! My most recent experience involved an "Express" 8.30am service, with wash and vacuum. I recieved the car back 3 hours later, not particularly clean, with the audio/satnav display stuck in diagnostic mode!If you want a quality service and value for money, think carefully. If like me you want a load of hassle and a "stamp in the book", you know where to go.......
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