My wife ordered a new A class saloon under the motability scheme in July from Warrington Mercedes. The expected delivery date projected by the dealer was to be the end of September beginning of October. In September I emailed them for an up date. They then said, it would be November/December. As a consequence of this we were offered a stock vehicle in a different colour for delivery in a week. We accepted this and were given a pick up date of 10 September. I emailed them on the 9th to confirm everything was in place. They emailed back and confirmed it was . At 5.00pm on the day prior to delivery, they informed me by telephone that " the wrong model had arrived" and it was a hatchback. How do you get something like that wrong? They apologized and said, they would order a new vehicle, but, this would take weeks, so we cancelledMy wife has never had a mobility vehicle before. She sold her own car 3 days prior to the 10 September. Since then she has had no car.We ordered the same vehicle from another dealer, due to them having an available vehicle in the supply chain. But, again things aren't going well. You seem hopeless Mercedes. What's happened to you?
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