used.mercedes-benz.co.uk

1.9
1.9 Based on 651 reviews

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Basil R.
Mercedes Benz UK / Cheshire Oaks

Mercedes Benz E Class Coupe - 2016, very low mileage (20k).First failed nox sensor replaced under warranty, just. The vehicle had a week remaining under the standard 3 year warranty and the dealer (Cheshire Oaks) struggled to find a booking to carry out the work before the warranty expiring and then they weren't sure whether the work would be completed under warranty. After some negotiation, it was.Second nox sensor and also the boot release motor failed a few months after the warranty expired. You wouldn't expect a 'premium' executive brand to develop so many faults, especially having covered such low mileage. MB Cheshire Oaks refused any kind of out of warranty arrangement, estimating the cost to replace and fit the nox sensor and the boot motor at around £1,000.So, I wrote to MB UK Customer Services asking their advice and what is the expected lifespan of these parts as I wouldn't expect them to fail so early in the life of the vehicle. To date all I have received is an automated email response. That was a couple of weeks ago. Absolutely appalling and extremely disappointed.I really like the car but I can do without the dreadful service and the cost of replacing parts which, to be honest, should last a lot longer, especially on a Mercedes Benz. This is my first and last Mercedes Benz - I shall be switching back to BMW as I owned my last BMW for 5 years and it never missed a heartbeat.Shame on you, Mercedes Benz.

1
Date of experience: Oct 01, 2019

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