Apalling experience with Hertford service department, never less than three visits required to fix any problem, poor engineering knowledge and incompetent service managers. Example: repair to fuel flap was done with glue. It came off again on two occasions and returned for work to be re-done. I eventually did the job successfully myself. Service quality no better at Colindale (5 days to repair a puncture!) or Watford (failed MOT on three items the day after a £500 routine service).I was invited to visit Hertford showroom for a sales discussion when my car was four years old. After three hours mostly sitting around waitng for salesman or business manager they were unable to use their own configurator to price my desired vehicle. I complained to general manager who suggested I go elsewhere.I love driving a Mercedes, but I have now bought a Lexus because of the dreadful and totally unacceptable service from Mercedes. The brand seems to have become too successful and can't cope with the volume of business.
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