Called out MB Breakdown at 9.15am in a morning. Didn;t go well from the start as questioned my service history. Told them the vehicle is on a MB Service plan and serviced every year by MB delear where the vehicle was purchased new from. They then found the records and started talking about whether the last service should be an A or B service.and I told them to talk to the MB dealer who services it not me the MB owner who needs assistance for his MB car. Eventually having checked with the garage and said it was the correct service they would get a technician to me in 60 - 90 minutes. Approx 30 minutes later I receive a call from a technician that he would be with me in 40 minutes. 15 minutes later I receive a call from MB Breakdown to tell me they had diverted the technician to another breakdown. He didn't arrive until nearly 2.15pm. some 5 hours later. Needless to say by the time he had finished it was 3.0pm. and I had lost a days work. ''Premium and prestige cars with primitive and poor breakdown service. I requested a call back from an MB Manger and received a call today from a lady called Janet who listened to my 'gripe' and apologized and said what would you like from today's call.? I said some commitment that you will improve the resource allocation/staffing and some gesture for my lost 'day' of work waiting for MB Breakdown Service. She said she would feed the complaint into their system and that's all she could do. I said looking at all the comments on TrustPilot there should be enough complaints fed into their system but nothing seems to have improved.She said it could be escalated to the Motor Ombudsman so I said go ahead and she replied I have to do that as well. What a complete and utter waste of my time and hers.Reading the list of complaints about the service if I was head of the department I would be embarrassed by customer feedback and think I am in the wrong job !!!!!!!!!!!!!!!!!!!!!
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