I believe you should have a zero rating because the service does not even deserve a one star.Mercedes roadside assistance should provide help when you require it however they don't even answer the phone. Had a tyre blowout on the motorway going to the airport at 6 am and tried phoning for roadside assistance without any joy. I phoned them constantly for a whole hour with no response and in the end had to arrange alternative rescue.I phoned the complaints department and was told they must have been busy. The handling of my complaint was at token value. I am somewhat bemused that Mercedes roadside assistance are so busy that they are unable to pick up the phone and take details when other roadside assistance companies answer immediately.Please listen and take action to your customers concerns, your products are great but your customer service is letting you down.Please don't offer a service if you are not able to deliver.
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