The folding roof on my two year old SL400 broke two months ago. As things currently stand the nottingham dealership can’t mend it and can’t or won’t tell me when it will be mended. Simply hopeless service from Mercedes. Their UK help desk tells me they will look into the issue but they have never got back to me with a promised update.Update on 24.7.18This morning I checked on the Mercedes Me App, just out of curiosity, to see where my car was since I hadn't heard from the dealership for a while, I was really surprised to find out that it wasn't at the dealership, in fact it was about three miles away. I thought that was strange so contacted the dealership and after a bit of resistance I got to speak to the service manager. Guess what, it was at their bodyshop because the bumper had been scuffed. So the position now is that having had seven weeks to repair my car they manage to get it dented, they don"t tell me and take it off to the bodyshop to repair this "scuff". Furthermore they have no idea when the car will be repaired - still.I have now contacted the MercedesUk customer line three times, on to of these occasions they have informed me about how sorry they are about the experience I am having, and on two occasions they have told me they will contact the dealership to see what is going on. On both of these occasions I have never heard back from them.Last year they sold approximately 1,400 SL cars in a year. That means there must have been around 1,400 components like mine, assume they will sell the same number this year, that means there must be at least 1,400 components like the one thats failed in my car in their system this year. My conclusions to date are :1) That Mercedes UK really don't care what happens to your experience with them once you have bought a car from them.2) Their customer complaints process emits platitudes but not action.3) Think very carefully before you buy a Mercedes.
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