Customer Services and the Birmingham Branch in particular are terrible. I would definitely not trust them or recommend them. DO NOT USE! They do half a job and do not fulfill the promises they say. Leon was dealing with my car and did not have time to go through the work being done even though this has been half done! Left me waiting in the dealership for 1 hour and a half and in the end I left! No paperwork no followup email. 2 weeks later and nothing. Customer Services have promised all this and again still nothing. The company is a pile of S**t! I will be going to trading standards! Half a recall done with no paperwork! so SAFE Mercedes!!
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