I was convinced to purchase a Mercedes on recommendation from a family member with 30 years experience of owning many Mercedes cars and commercial vehicles.Despite being ignored by the entire team of sales advisor's (i believe this was due to being only 25 years old) i managed to purchase a used approved C class from Mercedes Birmingham, fast forward 2 months and the car suffered the start of a known paint issue, I was not entirely surprised as research prior to buying highlighted this as a potential problem for the red vehicles.Now buying a used approved car you would expect issues to be resolved under the manufacturer warranty however i can confirm it was not simple.My local Mercedes dealer Taunton was not interested, my next local Mercedes dealer Exeter was also not interested and suggested i was to blame (ignoring other identical cases discussed on-line).It was only once i suggested returning the car to Birmingham i was taken seriously.The car returned to Mercedes Birmingham used approved for 3 months whilst the warranty claim was approved and carried out , however i must credit the fact a courtesy vehicle was provided throughout the complete process.So in the end i eventually got a brilliant car, however the service and support across multiple dealers lets the brand down.
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