I currently own a Mercedes, my fourth consecutive purchase of a Mercedes car. Even though it is approximately 70 miles to my Mercedes dealer, my cars have always been serviced by them. Not only that, but I also purchased Mercedes accessories from my Mercedes dealer, e.g. roof bars and roof pod. As any Mercedes owner will know, these are standard items obtainable from other suppliers, but carry a price premium for the Mercedes badge!In 2017, I was presented with a Mercedes-Benz Classic Watch following my retirement. In March this year, the watch, which was still under guarantee and had hitherto been great, stopped working. I tried emailing Mercedes Accessories a couple of times and had no response. I then emailed the Mercedes-Benz CEO and was subsequently contacted by Mercedes Customer Service UK.I requested the watch be repaired and received the response, they did not have the facility to have it repaired, would I like a refund? I re-informed them the watch was a gift, had not been purchased by me and requested a replacement. I received the response the watch was no longer available, would I like a refund? Again, I explained I had not purchased the watch, it had been a retirement gift and asked if it could be replaced with a watch of similar value? The response was that I would need to have a refund and place an order for a replacement watch! Again I explained I had not made the purchase and the company through which the purchase had been made no longer existed! Extremely disappointed at the treatment I had received from Mercedes as a loyal customer, I then identified the person in my previous company who had made the purchase and informed Mercedes.Apparently, the cost of the watch had been £312. Subsequently, Mercedes paid the refund to the 'purchaser', but the payment attracted a £7 commission charge! I contacted Mercedes 'Customer (dis)Service' and complained. Their response was that the charge was raised by the purchaser bank and was not Mercedes responsibility! As you can imagine, I was livid and still am!Coincidentally, we were looking at replacing our existing Mercedes with another model. It will come as no surprise to anyone who has read this review to learn for the first time in 12 years, our new car will not be a Mercedes. If you are considering buying a Mercedes, my recommendation is to forget it and look to another manufacturer, as we are now doing.
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